Refund Policy

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Since all our products are perishable we are unable to offer returns. However, if there is an issue with your order we will do all we can to make things right.

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Please contact us within 24 hours of receiving your package with the following information:

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1. A photograph or video of the product (videos are preferred)

2. Email photo or video to cs@patblacksonline.com and include your order number

 

Unfortunately, we cannot issue refunds for orders which are delayed due to circumstances out of our control.

In this instance, we will resend your order but a refund will not be issued.

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Your order can be cancelled anytime before dispatch, please contact us on the above information if you wish to do so.

Unfortunately, once your order has been dispatched we are unable to issue a refund.

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As our Products contain fresh and perishable food, you are not entitled to the regular rights of consumers to return goods within 14 days after you receive them simply because you change your mind. There is an exemption pursuant to regulation 27(1)(c) of the Consumer Contracts (Information, Deactivation and Additional Charges) Regulations 2013, that confirms that contracts for the supply of goods are exempt from the right to withdrawal if those goods are liable to deteriorate or expire rapidly.